This agreement is held between the Client (hereby referred to as “You”, “Your”, “User”, “Client”), and Cenmax Exim Limited (hereby referred as “Cenmax”, “Service Provider”, “We”, “Our”, “us”). Each and every customer of Cenmax has electronically acknowledged that they have read and accepted this agreement at the time of signup.
At Cenmax, we periodically update these policies to provide you with a better service. The latest copy of the policy will only be deemed valid. Whenever there’s a change to our policies, we’ll try our best to notify you about the changes through the mail. Cenmax also reserves the right to change the policies without any prior information, or notification.
30-Day Money Back Policy
All our shared services (including web hosting, cloud hosting & WordPress hosting) are eligible for a 30-day moneyback guarantee. If you’re not satisfied with your service, you can get in touch with our billing team within 30 days to get a full refund of your service.
30-Day Money Back Policy Terms and Conditions:
Dedicated Servers, VPS Servers, Domains, Email Servers, SSL Certificates, Software licenses, Software lease, Software addons, SaaS, Server addons, VPS addons, Setup fees, and service fees are not refundable due to the nature of the service. These products are not covered under the 30-day moneyback policy.
Cancellation of Service:
Any user at their sole-discretion can cancel their services at anytime they want unless they made a contract with Cenmax at the time of purchase guaranteeing the usage of the service for a predefined number of months. All cancellation requests should be sent 12 hours before the service’s due date. If we receive a cancellation request post the due date of the renewal invoice, we reserve the right to charge $25 to $250 as a “Late Cancellation” fee. Once a product is canceled, you will be no more be invoiced for the renewal of the service. On eligible products like web hosting and cloud hosting which are covered under our 30-day moneyback policy, if we receive a cancellation request within the first 30 days and if there’s proper adherence to the money-back policy, payments made for the appropriate service will be refunded through the original payment method.
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