Privacy Policy

At Cenmax, we care about your privacy, and we believe that it is essential for you as a customer to know how we process your personal information. Therefore, our the privacy policy is crafted with care to show you what personal details are collected and how we use that information. This policy explains the privacy practices of Cenmax (“Cenmax”, “Cenmax,” “Cenmax Systems Private Limited” together with “we,” “us,” and “our”). We’ll refer to the Company and our other services as the “Services.” If you have any questions, comments, or concerns about any aspect of our Privacy Policy, don’t hesitate to get in touch with us using the details set out in the “Further questions and contacts” section at the end of this Privacy Policy.

Information we collect from you:

When you browse through our website, order services, and details you submit through web-forms, we collect the following information:

1. Contact Information: When you sign-up for our services, contact us enquiring about our services, download free value-added design assets, participate in our surveys, contests, giveaways, sweepstakes; our website uses web-forms for collecting your data, including your name, address, mobile/telephone number, email address.
2. Billing Information: When you’re signing up for one of our services, programs, or products, additional payment processing information is collected, including billing address, Tax IDs, corporate registration certificates, personal IDs issued by the government, and other relevant documents.

Information we receive from third parties and your use of our services:

When you browse our website, we may collect automated information to improve our services and to serve you better.

1. Automated information – When you visit our website, we receive and collect information that may constitute personal information in certain circumstances, including your IP address, referral URL, exit URL, browser software, operating system, date/time, and clickstream data.
2. Website Analytics tools – We use analytics services by third parties to collect information about the use of this Site, such as the number of visits, pages visited, the popularity of certain content. Analytics tools use tracking technologies (like cookies) to recognize your device and compile information about you. They collect information such as what pages you visit and how much time you spend on these pages, the IP address assigned to you, what operating system and web browser you use, and what Site you visited before visiting our website.
3. Information Logs – when you visit the Site, view content provided by us, use our services, use our Chat service, ask us a question, request technical assistance in regards to our services, send us an email or participate in a contest or survey on our website, we automatically collect and store certain information in log files. That includes your IP address, URL, referral URL, exit URL, browser software, operating system, date/time, requests type to our Site, and error responses returned by our Site or Services.
4. Other information – we also receive and store any information that you provide on our Site, our Chat service, any forms on our Site, email, telephone, or any other type of communication with our team or related to the provisioning of our services. Whenever you contact us, we will record the ticket, chat, or call to ensure we have an accurate record of all communication needed to provide our services and support any action our team takes.

Purpose of Storing and Processing your data

We store your details on our servers to provide you with services, develop its features, and deliver them on a timely basis. We use the data you provide, as well as data that we automatically collect for the following processes:

1. To develop, deliver and maintain the services you have purchased.
2. To detect fraudulent and terrorist activities on our network.
3. To enhance the security of our systems.
4. To provide more personalized service and determine the effectiveness of our advertisement campaigns and third-party advertising partners.
5. To remind you about your service renewals, billing due dates, and other essential billing aspects.
6. To diagnose problems with our servers or our Services.
7. To target prospective customers with our products or services (such targeting is only performed with your permission where your consent is required by applicable law).
8. If you have provided a valid payment method and opted for automatic renewal, we use that specific payment data to automatically process payments (like Credit Cards, Billing Agreements) on outstanding invoices.
9. To enhance the customer support service we offer by recording conversations and reviewing them periodically to better our support.

Cookies, Pixels, Tags

A cookie is a small piece of data stored on your web browser – regardless of whether you use a desktop, mobile, tablet, or another device to use and visit our website. We use cookies primarily for identifying you and your device, such that our systems can remember that you have already logged in to your account on our system. We also use cookies to keep track of your shopping cart, process your orders, and facilitate live-chat support. We also use cookies through analytics data aggregation services from Google and Facebook for analytical purposes. The analytic data is to know how well our pages are performing and which pages you like on our website, and products that may interest you. As a result, we may display targeted or interest-based offers to you based on the products you currently own or have recently viewed and deliver other communication more relevant to you and your interests outside of our Site, on other websites part of the third party’s network. You can refer to their respective privacy policies for more information related to tracking powered by such third-party analytics and advertisement networks. You can also modify your Cookie preferences straight from your browser. However, please note that if you disable all of our cookies or cookies in general in your browser settings, you may find that certain sections or features of our Site will not work because your browser may prevent us from setting Site functionally required cookies.

Data-sharing with 3rd party companies and individuals

All sensitive personal information that you share with Cenmax is kept confidential. We won’t share your personal and private information with anyone else, except for the following circumstances:

1. If we’re required by law – We will disclose all unencrypted information about you and your servers to a valid court subpoena, court order, or other legitimate government requests to investigate potential legal violations.
2. To facilitate services to you and to keep our business processes cleanly aligned – We may share your details with our subsidiary companies, sister companies, employees, external contractors, auditors, collaborators, data center operators, network carriers, partners, credit-card processors, risk assessment vendors, or other third parties. This helps us provide you with services and administrative purposes like billing, tax, risk assessment, communications, and other purposes related to the administration and management of your account with us. We require all third parties with whom we share your data to comply with this privacy policy strictly.
3. To register and facilitate domain registrations – We share your personal information, including your name, address, email, and telephone number, with ICANN Accredited Domain Registrar for processing and maintenance of your domain name, as that is a legally mandatory requirement of ICANN (the over-seeing body of internet domain names). This personal information may be made public by the domain registrar for facilitating Domain-WHOIS services. In some instances, you may have an option to hide your details from being displayed on WHOIS records for a small additional cost. If you opt for it, none of your details will be made available publicly in the WHOIS records; However, we will still share your details with the domain registrar as it is mandatory by ICANN.
4. To Protect Rights and Property – We will share account and personal information with companies, organizations, or individuals when we believe in good faith that access, use, preservation, or disclosure of the information is necessary to meet any applicable law, comply with regulation, legal process or enforceable request; to enforce or apply our Terms of Service and other agreements; to investigate potential violations; to protect against harm to the rights, property or safety of Cenmax, our users or the public as required or permitted by law. To the extent we are legally permitted to do so, we will take all reasonable steps to notify you if we are required to provide your personal information to third parties as part of the legal process.
5. Business Transactions – To provide information to a third party in the event of any disposition of all or any portion of our business (e.g., reorganization, sale, assignment, bankruptcy). We will take any reasonable steps to notify you when such events happen. This Privacy Policy would continue to apply to your information. The party receiving your information shall continue to use your information, but only consistent with this Privacy Policy.

Security

We take reasonable attempts to protect your information. This includes using Secure Socket Layers, which encrypts all data packets you send to us through web forms are end-to-end encrypted. We also incorporate other security measures, including two-factor authorization, IP-based session management, and other mechanisms to protect your account whenever possible. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, although we take all these measures to protect your personal and professional information secure, as this is the Internet, we can make no guarantees about the security or privacy of your information.

California-Specific Policies

Cenmax permits residents of the State of California to use its Platform and complies with the California Business and Professions Code §§ 22575-22579. If you are a California resident, you may request certain information regarding our disclosure of personal information to any third parties for their direct marketing purposes. Various provisions throughout this Privacy Policy address requirements of the Californian privacy statutes. Although we do not disseminate your information to third parties without permission, you must presume that we collect electronic information from all visitors. You may contact us at [email protected] with any questions or the address listed above.

Changes to Privacy Policy

Cenmax may change this privacy policy from time to time. When such changes are made, we will take reasonable actions to notify you about the changes either through email, PR, announcement, or blog post, making sure that you will be made aware of changes to the overall process and your data protection in advance of the actual roll-out of such new policies. Cenmax also reserves to revise its privacy policy without prior communications. Your continued use of this Site after any change in this Privacy Policy will constitute your acceptance of such change.

Contacts

If you have any questions regarding our Privacy Policy or if you wish to exercise any of your rights concerning your personal information, you may get in touch with us by dropping an email at [email protected] (we strongly recommend emails) or by post/courier to one of the following addresses: India: Cenmax Systems Private Limited, 19, F3, 2nd Main Road Extn., Balaji Nagar, Anakaputhur, Chennai – 600070, Tamil Nadu, India.