We strongly believe that our products are well crafted for most common use cases, and will suit your requirements as well as your budget. But speaking practically, no company can suit every single one’s need and such that, if you think that our product or service is not suited for your use-case, or for your project, we want to make it easier for you to get your money back after your purchase with us through our money back policy.
We have a 30-Day No Question Money Back policy with most of our products including Web Hosting, Cloud Web Hosting, SSL Certificates, and other selected Software Subscriptions with an exception for VPS Servers and Dedicated Servers.
Our VPS Servers and Dedicated Servers are not covered under our 30-Day No Question Money Back policy due to the nature of the service as they are prone to abuse. Root servers such as VPS and Dedicated Servers are not eligible for refunds once the server is deployed.
How can you get a refund for an eligible service?
You can raise a refund request by contacting our support team within 30 days of the initial purchase. Once requested, our team will look into your request and if eligible for a refund, we will send the funds back via the original payment method within 5-14 bank working days.
30-Day No Question Money Back Policy Terms:
– This policy is limited to 1 use per client. If you have already received a refund previously from us, you won’t be eligible to get a refund again.
– This policy is limited to initial purchase. Renewal payments and add-ons purchased after the initial purchase is not eligible for a refund.
– Our VPS Servers and Dedicated Servers are not covered under our 30-Day No Question Money Back policy.
– The refund amount will be determined after deducting GST or any other Sale Tax paid by you to the government and Payment Processing charges charged by the payment processor.
– If you’ve received a free domain with our hosting product at the time of signup, we’ll deduct INR 1400 or USD 15 for domain registration service from the refund amount as domains are not refundable.
– If your service has been suspended/terminated for AUP/ToS violation, you will not be eligible for refunds of any sort.