Master User Agreement

This agreement is held between the Client (hereby referred to as “You”, “Your”, “User”, “Client”), and Cenmax Exim Limited (hereby referred as “Cenmax”, “Service Provider”, “We”, “Our”, “us”). Each and every customer of Cenmax has electronically acknowledged that they have read and accepted this agreement at the time of signup. 

Eligibility Criteria

You represent to us that you are lawfully able to enter into contracts and are at least 18 years of age. If you are entering into this Agreement for an entity, such as a company, you represent to us that you have the legal authority to bind that entity.

If you are not at least 18 years of age or older or if you are not fully able and competent to enter into the terms, conditions, and representations set forth in this Agreement, please exit the site and we request you not to use our services.

Authenticity of Details

We require all our clients to provide us with authentic contact information. Any accounts found with invalid or inadequate contact information will be manually checked by one of our billing agents before the order is provisioned/delivered.

Changes to Policies

At Cenmax, we periodically update these policies to provide you with a better service. The latest copy of the policy will only be deemed valid. Whenever there’s a change to our policies, we’ll try our best to notify you about the changes through the mail. Cenmax also reserves the right to change the policies without any prior information, or notification.


We accept only Prepaid mode of payments. Payments shall be made via PayPal, Credit Cards, UPI, IMPS, or any other payment options suggested by Sales Executive. We allow customers to add Client Balances, A in-store stored value that can be used for future services, renewals, and payments. Client balances possess Zero Value on real-world currencies. Prepayments and Client Balances (Often referred to as Account Credits) are not eligible for refunds.

Subscription Payments:

We allow you to add a credit card or create a PayPal billing agreement to facilitate the automatic billing of your services. By doing so, you agree that your payment method on file will be charged periodically through automatic means unless you cancel your service and billing agreement. If you’d not like to renew your service with us, you can contact our sales team 5 days before the billing due-date so that we can get your subscription canceled properly.

What happens when we fail to receive your payment on-time?

We’ll provide you with 12 hours grace time from the actual due date to renew your service. If we don’t receive your payment within 12 hours of grace time, your service will be brought down with all associated data. Such that you’ll not be able to download, or make a copy of your data. This action is called a suspension. Once your service is suspended for non-payment, we’ll retain the data of your hosting account for 15 days in offline means. If we fail to receive your payment within 15 days from suspension, all data will be removed from our servers and your data will be permanently deleted and can never be retrieved.

Billing Extensions:

When you’re not able to pay your service invoice on time, you can seek an extension for paying your bill from our sales team with proper reasoning. Our team will appraise your account and will provide a billing extension if your account is eligible under internal policies.

Responsibilities of Client (IP)

Customers are ultimately responsible for managing their servers and IP space. If any of our client abuses the network, it will impact all our customers.

We proactively monitor our IP space and we require all our users to stay compliant with CAN-SPAM Act of the United States. If we detect our IP space is being abused (which is a punishable crime as per the US Laws), the service will be terminated without any refunds of any kind. The complete account of the client will be brought down, and all his/her services will be terminated without refunds as well.

We record all IP spaces and their blacklist status before delivery of their order. If any new blacklists are recorded on the IP address during the usage of a client, the client has to pay $25 per new blacklist per IP. For instance, if a single IP is blacklisted in 3 IP-DBs, the client has to pay $75 when they can their service. If a customer fails to pay the delist fees mentioned before, legal actions against the customer will be taken through honorable courts and justice departments.

Global Acceptable Usage Policy (AUP)

The services provided by Cenmax are meant for only legal use cases. Our services and our network at no given time can be used for illegitimate purposes. 

You agree that, at no point in time, you’ll use our service or our network to carry out illegal activities as per the laws of the Republic of India, the United States, and the United Kingdom.

We prohibit the usage of our service including but not limited to the following activities:

  • Content that aims at defaming a particular religion, race, caste, country, or a person.
  • IP Spoofing activities.
  • Sending Spam emails
  • Child Pornography.
  • Phishing/Fraudulent Activities.
  • Illegal IRC, Bittorrent or P2P.
  • Copyrights and Trademark Infringement.

Shared Hosting Specific AUP

This section inherits the global AUP and applies further terms for all our shared products including Web hosting, Cloud hosting, and WordPress hosting. The users of our shared services are required to comply with the terms specified here in this section and the global AUP.

Shared hosting services are meant for small and medium websites. You acknowledge that our shared services are not meant to be used for any enterprise applications or a heavy-workload environment.

You acknowledge that our shared services cannot be used for data-sharing, file-sharing, or for backing up professional or personal files. Our shared services are meant only for websites and web applications and all the files on your hosting account should correspond with your website. Any user found to be using the shared services other than that of website and web application hosting purpose, it will be counted as an AUP violation.

And shared services, using more than 25% of a node’s resources (incase of standard web hosting excluding autoscaling products like Cloud hosting & WordPress hosting) for more than predetermined minutes would be considered as a violation of the AUP.

Web spiders, indexers, P2P, Bulk Mailing, Newsletter activities are prohibited on shared services.

Our normal web hosting (not the Cloud range) accounts come with the following limits on a per-account basis:

  • 1 vCPU Core
  • 1GB RAM
  • 100,000 inodes
  • 20 CC PHP Users

Violation of AUP

When we find a specific service that has violated our AUP, we reserve the right to set up an investigation and based on the responses we receive from the client, we will determine whether the violation was intentional or unintentional.

If we believe that the AUP was intentionally violated by a user (at our sole-discretion), we reserve the right to terminate the service without any investigation.

If we find the AUP was unintentionally violated by the user, we’ll give a warning to the user and leave the service unaffected. If a user receives 2 unintentional warnings within a specified period of time, the violation will be deemed as intentional and the service will be terminated without refunds.

Services terminated for violation of AUP will not be refunded.


Though we try our level best to secure our servers and services using intuitive software and equipment, we don’t guarantee that the service will be 100% secure. We’re not liable for any losses incurred due to the service and its security. Customers are ultimately responsible for keeping their accounts, servers, and services secure.


Support from Cenmax is provided for users on a best-effort basis.

Hosting support includes help related to hosting related problems only. If you’re facing a problem with the code environment, or if you have any issues with accessing the service, or if you want to do anything from the hosting level, we can help you with that without any exception.

We don’t offer debugging, application-level, or code-level support. All these things should be handled by your website developer.


We provide complimentary backup service with shared services (shared web hosting, cloud hosting, WordPress hosting). Complimentary backup service is provided on a best effort basis, and we store only the latest copy of backup on our backup server. For example, if today is thursday, we only hold the backup of wednesday. And backups will be overwritten everyday.

You acknowledge and agree that it is your responsibility to regularly backup all your Content and store it locally in order to prevent potential data loss.


We have built our infrastructure and platform right from the ground up with your uptime in mind. Cloud hosting and WordPress hosting comes with a 100% Uptime guarantee and all other solutions including Dedicated Servers and VPS comes with a 99.9% uptime guarantee.

If we fail to provide you with the above-specified uptime, we’ll reimburse you 1% of your recurring monthly cost for every hour of downtime up to 10% of the total value of the subscription.

The monthly cost will be determined in case of Annual payments by dividing the Annual payment into 12.

You acknowledge that the maximum amount of reimbursement would be 10% of a monthly cost and not more than that.

All uptime reimbursements will be offered only in the form of account credit which can be used for renewal and purchase of new services from Cenmax.

Uptime SLA Terms & Conditions:

  1. Customers would not get reimbursements for scheduled network and power maintenance incidents.
  2. The uptime SLA doesn’t apply at the times or hurricane, floods, tsunami, or at the time of any other acts of God.
  3. Uptime SLA wouldn’t apply for hybrid problems, like if your website is still functioning but you are not able to use your FTP. That doesn’t count towards uptime SLA.
  4. Suspended services (either for non-payment or for AUP Violation) will not be eligible for SLA credits.
  5. Downtimes caused because of the customers’ mishandling or improper configuration of the server or software would not be eligible for SLA credits.


30-Day Money Back Policy

All our shared services (including web hosting, cloud hosting & WordPress hosting) are eligible for a 30-day moneyback guarantee. If you’re not satisfied with your service, you can get in touch with our billing team within 30 days to get a full refund of your service.

30-Day Money Back Policy Terms and Conditions:

  1. Refunds under 30-Day money back policy are limited to one per customer. A customer who has previously got a refund for their service will not be eligible to get another refund even for another service.
  2. In case if the product came with a free domain, we reserve the right to deduct $14 for each free domain registered by the client. The domain can be used even after the refund until the end of the billing cycle with any other web hosting provider without any problems.
  3. A setup fee of $5 will be deducted from the refund amount.
  4. Refunds are not applicable for services suspended for AUP violation.
  5. Refunds are eligible only on new order payments. Renewal payments are not eligible for refunds.
Refunds are processed through the original payment method. We process refunds in 3-5 working days upon a refund request. However, it might take even more time for the payment processor to process the refund to you. Even if we process the refund from our end, payment processing agents (ie., PayPal, AliPay, Instamojo) are responsible for sending it to you, and they might take sometime to do so.

Any services terminated for abuses, illegal activities, AUP violations are not eligible for refunds.

Non-refundable products:

Dedicated Servers, VPS Servers, Domains, Email Servers, SSL Certificates, Software licenses, Software lease, Software addons, SaaS, Server addons, VPS addons, Setup fees, and service fees are not refundable due to the nature of the service. These products are not covered under the 30-day moneyback policy.

Limitation of Liability

To the maximum extent permitted by applicable law, and without affecting your rights as a Consumer, you agree that you will not under any circumstances, including negligence, hold Cenmax, its officers, directors, employees, licensors, agents, subcontractors and/or third party service providers liable for any direct or indirect damages of any nature and type suffered by the Customer of third parties, including, but not limited to, damages for loss of profits, cost savings, revenue, business, data or use, or any other pecuniary loss that may result from: delays, malfunctions, suspension and any other interruption in the provision of the Service(s) due to events beyond our reasonable control (for example: force majeure, third party conduct/acts, including Cenmax’s licensors and suppliers, faults and malfunctions of the machines, software and other equipment, whether owned by us or our licensors/suppliers; acts and/or omissions made by Customers and in contrast with the obligations undertaken under these TOS); data loss due to hardware or software failure; any information, data, content in or accessed through the Services; any action, information or instruction provided as part of our technical support Services; your use of the Service(s). You agree that the foregoing limitations apply whether based on warranty, contract or tort or any other legal theory and apply even if we have been advised of the possibility of such damages. In no event, we will be liable to you in the aggregate with respect to any and all breaches, defaults, or claims of liability under these TOS or under any other agreement or document for an amount greater than the fees actually paid by you to us for the respective Service(s) during the twelve month period preceding a claim giving rise to such liability. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. You agree that in those jurisdictions, our liability will be limited to the extent permitted by law and your rights as a Consumer will not be affected.

Affiliate Terms & Policy

Affiliate Signup, Tracking & Payout is Completely Automated using WHMCS Limited’s Software. Cenmax Exim Limited and its Subordinate Companies has nothing to do incase of bugs, limitations, or problems caused because of it. However, We try to solve your Problems. We don’t warrant that the System is 100% Bug Free and we don’t warrant any Resolution in any Cases. By Signing up as an Affiliate or by Enrolling in our Affiliate Program, You agree that Payment will be made only through PayPal. It may take upto 4 Weeks for Processing the Payment Electronically after the Withdrawal Request is Received.  Affiliates agree that If a Refund is given under Moneyback Guarantee or under any other policy for an Affiliate Referred Service, We will cancel the Commission Amount. In case, If commission is Payed out, We will hold the Sum Affiliate Commission on next Payout. If Payout isn’t requested within 45 Days of Intimation or if that particular Affiliate haven’t got enough Conversions for Payout, We will create an Invoice in that particular Affiliate Account and it should be Paid within 45 Days. Else, Affiliates account will be Deleted and the Commissions pending Payout in your Account will be Reverted back to Cenmax Exim Limited or to its Subordinate Companies. The Right to use the Term “Cenmax Official” or “Official Cenmax” in PPC ads are Prohibited. Affiliates are free to purchase domain names with our Company Name (ie., and use it. But, Affiliates are Prohibited from Purchasing Domain Names with exact prefix (“Cenmax”) in their Domain (Ie.,, Affiliates are also Prohibited from making Domain Wildcard Redirection with their Affiliate Links. Affiliates agree that they will not Display any other coupons that are not Provided by Appropriate Account Managers. If and Affiliate’s Referral enters such Coupon Codes and completes an Purchase, The Commission will be Cancelled by the Administration of Cenmax Exim Limited. Affiliate Agrees that Cenmax Exim Limited has all Privileges on their Affiliate Account. Cenmax Exim Limited reserves right to Delete any Affiliate Commission, Affiliate Account and to Access the Affiliates Account and make any Actions as an Affiliate without any Prior Notices, Prior Intimation and even without any Reasons.

Privacy Policy

We respect your privacy; hence we are very careful about the information collected from you. We do not use your information without your consent. We do not provide this information to anyone. The reasons why we collect your information are to complete your order successfully and provide you with the best customer service. We also intend to inform you about the renewals of your services and to inform you about the updates about your products, services and their prices. The information that we collect from you is name, address, telephone number, e-mail address and other such information that are needed to process your order. The information you provide us will remain with us forever and will not be passed on to anyone at any cost, you can be rest assured. In case of domain registration, your information will be published on whois. There is an option to enable your privacy in some of the domain TLDs and you can enable it. But in those where privacy protection is not available, your Name, Company Name, Address, Phone Number and Email ID will be available on domain whois as its mandatory by ICANN.

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